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Error When at "Izin Tinggal Online"

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  • Error When at "Izin Tinggal Online"

    Title : What to do if an error occurs when uploading documents on Izin Tinggal Online
    By Inforial (The Jakarta Post) , August 8, 2021

    [Foreign nationals and those responsible for handling immigration documents can use online services through Izin Tinggal Online at, ...

    Nevertheless, at times errors or system disruptions may occur, which can make foreign nationals and their sponsors worried...

    If applicants encounter difficulty accessing Izin Tinggal Online or the website shows the comment “error”, don’t panic.

    First, check your internet connection and the size of document you are uploading. Make sure that your internet is stable and the document does not exceed the maximum allowable size...

    “If after another trial the website still doesn’t respond, the applicants can screen capture the page that shows the error. After that, [they can] contact the related immigration office to report the issue. Later, the applicants can consult with an officer to apply for their stay permit at the immigration office,” said the Immigration Directorate General’s public relations subdivision head Achmad Nur.

    This alternative is specially designed for applicants who repeatedly face technical difficulties in applying for a stay permit through Izin Tinggal Online...

    During the pandemic period, the sponsor...can apply for extension online or offline. If done online, the guarantor will receive notification of payment by e-mail after the document is verified by the officer,” Achmad explained...]