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Operation Manager - for a well-established crm company - Jakarta

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  • Operation Manager - for a well-established crm company - Jakarta

    Job Title: Operation Manager

    Job Location: Jakarta

    Job Description/Responsibilities:

    Developing, coordinating and implementing first-class application processing services
    The achievement of all client led Service Level Agreements
    Directly leading, developing, motivating, coaching, managing and organizing teams of Supervisor and Customer Service Advisors
    The provision of statistical and analytical insights to help shape and drive the operations to succeed in meeting the client’s SLA
    Maximizing productive efficiency within the company and improving on our current delivery and reporting processes
    Ensuring the quality of customer service
    Ensuring appropriate communication channels exist between the staff and customers
    Keeping customers information confidential
    Responsibilities may change as the business grows and so therefore any candidate will need to be able to adapt to the changing needs of the business

    Required Qualifications/Skills(*):

    Bachelor degree in management or related subject, overseas studying and working experience is preferable
    More than 3 years working experience, including 1 year in management
    Excellent command in English & French, additional fluency in German, Italian, Dutch, Portuguese is an evident advantage
    Excellent communication and interpersonal skills
    Able to establish and maintain effective relationships with team members and customers
    Demonstrable skill in independent problem-solving
    Self-motivated, patient and professional
    Strong sense of responsibility and ability to work well under pressure
    Experience of managing in a collaborative team environment, delegating workloads and authorities
    Knowledge of customer service techniques and principles

    Salary Range: 20 – 22 millions IDR

    Medical Insurance
    Thirteen month
    Annual leaves

    Last date on which applications will be accepted (day/month/year): 1st June 2015

    When the job begins: asap


    How to apply or seek further information about the position: if you are interested please send a cover letter and your resume to [email protected]

  • #2
    Just one quick question: Are you looking for helpdesk manager?